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ECCC Deliveries and Covid-19


Many people are asking if it’s safe to receive and handle a delivery.

The WHO has stated the likelihood of transmission by touching cardboard is low, however our couriers will now make all deliveries contact free and we will never ask for a signature.

In the Order Notes field at checkout simply let us know a safe place to ask the courier to leave the parcel and we’ll do the rest.

Alternatively, when you receive your tracking reference from us and/or the courier please click on the link and choose “divert” to select a safe place.

If no safe place is chosen but there is a safe place available the courier will leave it there even if there is someone at the property.  They’ll take a photo which will be included in the delivery notification email.

If there is no safe place the driver will nevertheless attempt delivery three times but to be sure your parcel is delivered, please do follow the above.